SCF is one of Australia’s largest container providers with a fleet of more than 13,000 containers and a nationwide depot network. SCF are specialists in container hire, sales and design. As the SCF container fleet has expanded, the business has out grown many of its day-to-day processes leading to a lack of efficiency and some operational challenges across the depot network.
SCF’s manual processes relied on clipboards, paper forms and photos from digital cameras to capture information each time a container left or arrived on-site. Once all of this information was collected, staff needed to duplicate the process by uploading data into SCF’s database.
With around 1,000 containers being processed manually each month, SCF were plagued by human error, poor data quality and a lack of timeliness, impacting customer communication.