SCF is one of Australia’s largest container providers with a fleet of more than 13,000 containers and a nationwide depot network. SCF are specialists in container hire, sales and design. As the SCF container fleet has expanded, the business has also out grown many of its day to day processes leading to a lack of efficiency and some operational challenges across the depot network.
Manual processes such as clipboards, paper forms and photos with digital cameras were utilised by SCF staff to capture information within key monitoring and management processes each time a container leaves or arrives on site.Once all of this information was collected, staff needed to duplicate the process by uploading data from paper forms and images from the digital cameras into SCF’s database.
With around 1000 containers being processed manually each month, SCF were plagued by simple human error, poor data quality and a lack of timely data impacting customer communication.