This article is the first in a series on crafting a meaningful enterprise mobility strategy.
Enterprise mobility and the strategic importance of a digitally enabled workforce is capturing an increasing portion of mind share at board-level. However, it is important that a business acknowledges the reality of employee expectations to ensure the desired outcome of an enterprise mobility strategy.
To kick off the series, here are three key considerations to help you frame the architecture of your enterprise mobility strategy.
Don’t focus on technology, concentrate on eliminating friction
As with every technology discussion, it is important to elevate the strategy above technology to focus on the business challenge you need to solve.
According to Dr. Mihaly Csikszentmihalyi who has studied cognitive flow for four decades, high performing employees have one common trait: flow. Flow is the highest state of human performance, especially in knowledge workers. It is their ability to self-regulate their attention and stay in a state of flow in their work that allows them to be at least 127% and as much as 47 times more productive than their peers, according to the Journal of Applied Psychology.
Enterprise Mobility is about supporting staff to eliminate friction in their day to day activities to enable them to increase their time and mind share on value added opportunities. This is why it is important to understand which process, communication or information flow is currently acting as a barrier to your workforce’s productivity.
Enterprise solutions don’t need to be boring
Change is never easy to implement. Yet, 14.5% of all iOS users had upgraded to iOS 10 within 24 hours of it being released, according to Mixpanel. That’s despite well-publicised issues involving over-the-air downloads.
If an enterprise solution provides a user with utility and has an intuitive and engaging user interface, it is likely to experience above normal user adoption.
Remember, your workforce will compare your enterprise app with their experience across all apps on their smartphone.
Technology needs to be resilient, and so do you
Technology is imperfect and business continuity shouldn’t suffer due to a lack of scenario planning.
What impact would a network outage have on your business?
Offline capability is an important component of an enterprise mobility strategy. However, there is a common misunderstanding about offline capability. Offline capabilities are not straightforward and are usually supplemental.
Offline solutions need to be specifically considered and designed to cater for data synchronisation, orchestration, and security. As a result, this is generally preceded by a prioritisation of features to understand what mission critical tasks cannot suffer in the unlikely event of an outage, or if your workforce begin working in remote and rural areas, due to the additional investment required.
Developing an offline needs analysis early in your enterprise mobility strategy will assist with both scope and investment and avoid costly negative externalities.
Stay tuned as we continue to explore the detailed key components of a successful enterprise mobility strategy in the coming weeks.